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Cameras & Accessories
Cameras & Accessories
Rental Hours
Mon-Fri 10:00-18:00
Sat 11:00-17:00
Podcasting Hours
Mon-Sun 09:00-23:00
24 Hours A Day
Studio Hours
Call Us 07402 345 147

FAQ
ANSWERS? WE'VE GOT THEM.
Here are the questions we are most frequently being asked.
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What is an FAQ section?An FAQ section can be used to quickly answer common questions about the business, such as “Where do we ship to?”, “What is our opening hours?” or “How can I book a service?” It’s a great way to help you navigate the site.
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How do I make a booking?Book Your Equipment in 4 Easy Steps 01 Select You Kit Use our catalogue to add kit to a basket to get an instant quote. 02 Booking Request Fill out all required details correct to make a booking confirmation. 03 If the booking request is approved, you will be sent a hire agreement form to sign along with payment methods to complete your booking. 04 Shoot All equipment is checked by our expert technicians before and after all rentals. We recommend all equipment to be checked by anyone renting before you film. Have a great shoot and we will see you on the agreed return date.
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What documentation is required to rent equipment from AME HIRE?To rent equipment from AME HIRE, you need to provide an original ID (such as a Passport or Driving License) and one proof of address (such as a valid bank statement or utility bill no older than three months). Please note that phone bills are not accepted.
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What payment methods are accepted by AME HIRE ?BACS (Bank Transfer) Debit Card (Card payments using our card machine will incur a 2% surcharge on the full amount to be paid) Cash (Please be aware a 50% deposit must be paid in advance to pay any remaining cash payments) Note an excess holding fee will be added to payment which is refunded 24hrs from the return of the kit hire (Only applies in the event you do not have your own insurance policy). If you have selected for delivery or collection this will be included within the updated price.
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What is an excess holding fee?An excess holding fee is required (Returned 48 hrs from the kit is returned to AME HIRE) as well as the booking fee for any equipment being rented from AME HIRE while using any of its channels to book kit (If you have not provided a valid insurances document for equipment being hired) EXCESS BANDS Depending on the total value of the kit hired you will need to pay an excess holding fee that will be returned 48hr from the kit is returned to AME HIRE. You can find a full breakdown of our excess bands below. Please check full Terms & Conditions Band 1 £50 Band 2 £75 Band 3 £150 Kits £350
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What is AME HIRES opening hours ?Our office hours are Mon -Fri (9am-6pm) Sat (11am-5pm)
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Do you offer delivery services?Yes, we offer delivery services. Deliveries or collections are charged based on the distance from our base at Unit 1, 2nd floor Movements House, Ajax Works, Barking, IG 11 8DY, starting from £24.99. Please refer to our full Terms & Conditions for detailed delivery rates.
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What happens if I return the equipment late?If you return the equipment late, you will incur an extra 1-day rental charge. The equipment must be returned or made available for collection at the specified time and date in the Agreement Form, unless an extension has been agreed upon at least 24 hours before the end of the original hire period. A 1-day rental is for a 24-hour period from collection to drop-off.
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What should I do if there is accidental damage to the equipment?If there is accidental damage to the equipment, follow these steps to ensure coverage under available insurance: 1. Obtain the following details: Date, Time, Location, Witness details, and Witness telephone number. 2. Call us immediately at 07402 345 147 (local call rates may apply).
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